Account Manager

: Melbourne, Vic
msp

2+ years’ experience in a similar function within a Managed Service Provider An in-depth understanding of SLAs / ITIL
Experience with Account / Client Management principles and practices

A Managed Service Provider, are now seeking an experienced Account Manager. This role combines technical skills in systems administration with customer service, pre-sales consulting and account management.

You will work together with service desk, field techs and engineering team so there’s no shortage of technical backing when you need it.

Responsibilities:

Develop and maintain strong relationships with your Clients
Take technical ownership of client environments, ensuring they are robust, well managed and meet the Client’s needs
Design technical solutions, develop and present Proposals for up-sell opportunities
Mentor your team in the delivery of service and technical support
Monitor and improve customer satisfaction results
Identify opportunities to improve your customer’s environments through Problem analysis and management

To be successful in this role, you’ll need:

2+ years’ experience in a similar function within a MSP
Strong technical capability in a Wintel environment
Strong commercial acumen
Demonstrated experience dealing with C-level executives
Leadership experience / ambition
Relevant IT certifications
Strong analytical skills
An in-depth understanding of SLAs / ITIL
Experience with Account / Client Management principles and practices

Huge opportunities for career advancement and development

Initial interviews will be held over Skype.