We are seeking an experienced Branch Manager, due to continual growth in this company, who has experience and knowledge of swimming pool and spa equipment.
Key responsibilities will include;
– Daily Management of Branch to the highest financial and ethical standards; with due regard to State and Federal OH & S requirements.
– Grow the business, gaining market share as per agreed targets, whilst maintaining profitability through sound, competitive pricing policies, effective management and efficient operation.
– Supervise personnel in their daily tasks, using common sense, sound judgement, and the management techniques provided by the company to ensure a harmonious and productive workforce.
– Monitor and report as per company requirements and within guidelines.
– Ensure all customer dealings receive superior service consistent with mission statement.
– Maintain product knowledge at the highest possible level at all times and generally be well equipped to provide technical support, advice and back up to customers and other team members.
– Ensure the smooth operation of all department functions and the proper administration of company policies, systems and procedures where applicable.
– Coach and support all departments and encourage them to become as knowledgeable, self reliant and confident as possible.
– Lead by example, promote and encourage a strong team based culture.
– Ensure the General Manager is kept well informed of what is happening in relevant departments and particularly is well informed about customer queries, problems or complaints that may require his attention
Qualifications and Knowledge
– Advanced knowledge of the swimming pool industry, pool and spa equipment
– Technical ability, excellent communication skills, computer literate
– Friendly and caring personality, focus on pleasing the customer