As Assistant Service Manager, you will work closely with the Service Manager to support the day to day operation of the department, lead the front of house team and help drive both customer experience and department performance.
This is your opportunity to step into a leadership role where your impact is seen and your performance is rewarded.
You will play a key role in supporting the overall performance of the Service Department, helping manage workflow, team direction and customer experience across the day.
Supporting the Service Advisors, assisting with escalations, coordinating with the workshop and helping ensure everything runs to schedule.
You will be heavily involved in the day-to-day leadership of the front-of-house team, providing guidance, support and direction while still remaining hands-on within the operation.
About You
You have experience working within a dealership Service Department and understand the pace, pressure and expectations that come with it.
Previous experience as a Senior Service Advisor, Assistant Service Manager or in a leadership-focused Service role will be highly regarded.
You are confident leading from the front, supporting a team and handling customer conversations professionally. You stay calm under pressure, communicate clearly and know how to keep people accountable while maintaining a positive team environment.
You are organised, proactive and capable of balancing customer experience with operational performance.
To be successful in this role, you will hold a current and valid driver’s licence.
Most importantly, you are motivated to perform, support your team and continue building your leadership career in the automotive industry.
What’s in it for You
This is a leadership role that’s been set up to reward performance.
You will step into a busy, high-performing Service Department with strong earning potential, supported by an above-average retainer, uncapped commission and a company vehicle.
On top of that, you will benefit from paid parental leave, long service and loyalty incentives, novated vehicle leasing options, access to lifestyle discounts across dining, travel and fitness, as well as free professional counselling through our Employee Assistance Program.