Due to consistent growth and a high level of customer enquiries, we are seeking an enthusiastic and experienced Inbound, Outbound Customer Service Representative.
If you thrive on providing excellent customer service and have a detailed and professional approach to handling enquiries, solving problems and following process, then we look forward to speaking to you.
As an integral part of the Customer Relations team, this busy and rewarding Inbound, Outbound Customer Service role requires you to present yourself in a professional manner. You will have confident communication skills to be able to assist our customers in a professional and timely manner. You will also have a proven track record for accurately securing customer bookings and appointments primarily for the Service department.
As Inbound, Outbound Customer Service, you will be responsible for:
Accuracy of Service Bookings
Data quality and maintenance
Receiving inbound calls and directing to relevant departments
Customer loan car allocation
Shuttle booking coordination
Proven inbound call experience, appointment setting and objection handling
System and process orientated
A dynamic and confident individual who is passionate about customer service
Work effectively and efficiently in a team environment
Our ideal candidates will have previous telephone based customer service experience.