Based in Springvale, in this Customer Service Coordinator position, you will be processing and managing a large volume of unique orders from a variety of clients covering a range of products..
Some of your key responsibilities will include:
- Processing and management of new sales orders.
- Managing stock on hand allocation to achieve KPIs and finalise orders for customers ASAP.
- Responding to customers’ queries on how to purchase, product information and stock availability.
- Responding to customer queries on live chat
- Providing customers with quotes for items and freight and offering alternate items as required.
- Assist wherever possible in securing and preserving sales.
- Develop, build and maintain relationships with internal and external stakeholders ensuring reputation is of utmost importance.
Skills and experience
To be successful in this role you will need
a commitment to excellence in customer service combined with strong administration skills.
You will have proven experience in customer service experience using a CRM/ERP system, preferably Netsuite.
You will bring with you excellent computer skills, a positive, energetic approach with strong attention to detail and can work in a fast paced, high volume environment.
If you have a passion for customer service, are a team player and have highly developed professional verbal and written communication skills, we would love to hear from you.
Must have the right to work in Australia