As Home Care Package Case Manager, you will be responsible for providing comprehensive case management services to a caseload of up to 60 clients, developing and implementing individualized care plans, coordinating internal and external services, and advocating for your clients’ needs. You will play a vital role in helping our clients maintain their independence, dignity, and quality of life. The role is full-time and office-based, from Monday to Friday, on a six-month fixed-term contract, with the potential for a permanent contract after the initial period.
Key Responsibilities:
- Comprehensive Case Management: Develop and document strengths-based care plans in collaboration with clients, their families, and service providers.
- Care Coordination: Coordinate internal and external home care services, ensuring clients have access to the appropriate level of support.
- Regular Reviews: Conduct regular review meetings to assess client needs, make modifications to care plans, and ensure service delivery is meeting expectations.
- Client Advocacy: Advocate for client rights and choices, ensuring they have ownership in making decisions about their care.
- Budget Management: Establish and manage client budgets, ensuring services are aligned with available funding.
- Documentation & Compliance: Maintain accurate client files, generate monthly activity reports, and ensure compliance with Home Care Package guidelines and Aged Care Quality Standards.
- New Client Onboarding: Manage new client applications, conduct home visits, and complete all necessary documentation.
- Risk Assessment & Mitigation: Conduct regular risk assessments and provide support to clients to rectify identified risks.
- Complaint Resolution: Address client complaints and grievances in accordance with company policy and procedure.
- Collaboration & Communication: Liaise with internal teams and external service providers to ensure seamless care delivery.
- Professional Development: Participate in ongoing professional development and training to enhance your skills and knowledge.
What You Need to Succeed:
- Minimum Certificate III in Aged Care / Individual Support or equivalent experience in a similar role.
- A genuine passion for supporting older adults and their families.
- Strong understanding of Home Care Packages and the Aged Care system.
- Excellent communication, interpersonal, and problem-solving skills.
- Effective time management and organisational skills.
- Ability to work independently and as part of a team.
- Proficient in MS Office Suite and client management systems (Etools/Carelink+ experience preferred).
- Strong ethical standards and personal integrity.
- A commitment to organisational excellence.
- A can-do attitude and understanding of prioritisation.
Ready to make a positive impact on the lives of older adults in your community?
If you are a compassionate, dedicated, and experienced individual with a passion for aged care, we encourage you to apply!