The purpose of the Receptionist is to provide reception and administrative support to facilitate a high level of client care and service excellence. The role is part of the administration team and works to provide professional and confidential administration services to support effective service delivery and day-to-day function.
Responsibilities include:
Reception
- Reception duties including answering phones, booking and confirming appointments on computer software.
- Meet and greet clients and provide exceptional client service.
- Ensure all incoming phone calls are attended to in a prompt and courteous manner.
- Assist in the set up and pack up of meeting rooms ensuring the rooms are left in a clean and tidy state at the end of each day.
- Monitor cleanliness of office and manage facilities.
Administration
- Assist to identify, establish, improve and maintain administrative processes.
- Ensure adequate supplies of consumables, such as stationary, printer, and kitchen supplies.
- Coordinate incoming and outgoing mail.
- Assist with IT services and support.
About You
- Demonstrated experience working in an reception and/or administrative role within a similar environment.
- Demonstrated experience with Microsoft Office.
- Excellent organisational and time management skills.
- Ability to prioritise and manage multiple and competing work tasks and deliver to agreed deadlines.
- Ability to work independently, with limited supervision.
- Strong client service skills
- Exceptional interpersonal skills with the ability to work with a broad range of people from a variety of backgrounds and experiences.
- Advanced computer skills including word processing, spreadsheets and database applications.
Personal Attributes
- Courteous, with high levels of professionalism, confidentiality and discretion.
- Positive and collaborative team player.
- High attention to detail.
- Adaptability and flexibility to changing work environments and requirements.