We are looking for a friendly and proactive Customer Support Representative to join a Service Team. In this role, you’ll be the first point of contact for customers, coordinating service bookings, providing technical support, and ensuring a smooth and positive experience from start to finish.
What You’ll Do
- Coordinate and book daily service calls to ensure timely technician attendance
- Provide first-level technical support and resolve customer enquiries via phone, email, and webchat
- Manage service data in NetSuite and Salesforce to keep records accurate and up to date
- Liaise with service agents to ensure jobs are completed to standard and on time
- Assist with customer complaints, special requests, and service follow-ups
- Process payments and support re-attends and installations from sales orders
- Communicate key updates and opportunities to the Customer Support Manager
What You’ll Bring
- Year 12 VCE or equivalent
- Proven customer service and conflict resolution skills
- Professional and friendly phone manner
- Strong communication and coordination abilities
- Experience with CRM systems (NetSuite/Salesforce preferred)
If you’re ready to bring your customer service skills to a company that’s making a difference, we’d love to hear from you. Submit your resume today.