This is a hands-on operational Fleet Allocator role where you will play a critical part in supporting and enabling our Delivery Professionals (drivers) by optimally allocating transport resources, planning routes using transport systems, and ensuring the successful delivery of our customer promise.
This position requires flexibility, as it includes working in a rotating roster with weekend shifts. As a key member of our team, you’ll help us fulfill our promise of delivering excellent outcomes for both our clients and their customers.
What You’ll Be Doing
- Allocation & Scheduling: Manage the daily schedule of deliveries, vehicle requirements, and route planning using transport systems according to volume and operational needs.
- Collaboration: Work closely with cross-functional teams to ensure the smooth execution of daily delivery operations.
- Problem Solving: Handle operational issues on the day of delivery, ensuring timely resolution of any disruptions or challenges.
- Customer Focus: Support the customer experience by ensuring that deliveries meet or exceed expectations.
- Compliance & Safety: Ensure that all allocations adhere to the principles of the Chain of Responsibility (COR) and safety standards.
- Continuous Improvement: Proactively identify opportunities to improve efficiency, reduce costs, and enhance the customer experience.
- Documentation & Reporting: Maintain accurate records of delivery schedules and any relevant operational metrics.
What We’re Looking For
- Experience: 3+ years of industry experience in transport or logistics, with strong familiarity with Transport Management Systems (TMS) (Preferred).
- Customer Mindset: A proactive, solutions-focused approach with a strong commitment to service excellence.
- Autonomy & Teamwork: Ability to work autonomously and collaborate effectively within a team environment.
- Communication: Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal teams and external stakeholders.
- Organisation: Strong organizational skills with the ability to manage multiple tasks and conflicting priorities effectively.
- Problem Solving: Ability to resolve issues promptly, ensuring minimal disruption to operations and customer satisfaction.
- Knowledge of local & interstate logistics: Understanding of local and interstate capital city logistics (advantageous).
What You’ll Get in Return
- Career Growth Opportunities: With ANC’s strong focus on internal growth, there are numerous opportunities for career progression within the company.
- Learning & Development Opportunities: Continuous professional development to help you grow in your career with opportunities for training, mentorship, and skill enhancement.
- Work with a dedicated and exceptional team that values collaboration, problem-solving, and customer service.
- Hybrid Working: The ability to work both in the office and remotely, ensuring a healthy work-life balance.
- Paid Parental Leave: Generous paid parental leave to support you during important life moments.
- Corporate Health Insurance Discount: Access to exclusive corporate discounts on health insurance, helping you take care of your well-being.
- Employee Assistance Program: Health and wellness support through our EAP.
Please note that only candidates with full working rights in Australia will be considered for this role.
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