Now, we’re looking for a detail-obsessed, data-loving Client Onboarding Specialist to help clients hit the ground running. If you thrive in fast-paced, flexible environments and love talking to people, read on.
What You’ll Do:
- Own the onboarding journey: Guide clients step-by-step, ensuring they feel confident, informed, and excited about using Resly.
- Data migration ninja: Handle the finer details of data migrations with precision, ensuring accuracy and a smooth transition for clients.
- Phone-savvy superstar: Build trust and rapport with clients over the phone, addressing their needs and solving challenges as they arise.
- Training guru: Deliver tailored platform training sessions, helping clients master the tools they need to succeed.
- Collaborative problem-solver: Work closely with the Onboarding team, as well as Sales and Customer Success to ensure seamless handoffs and a stellar client experience.
About You:
- SaaS onboarding veteran: You’ve been there, done that, and have the experience to show for it. Bonus points if you’ve worked in a startup or scale-up where flexibility and adaptability were key.
- Hospitality expert: Industry experience is essential, and previous experience using Resly will be a major advantage.
- Detail and data enthusiast: Spreadsheets don’t scare you—in fact, you love getting into the nitty-gritty to ensure everything is spot-on.
- Confident communicator: Talking to clients is your superpower, whether it’s a friendly onboarding call or troubleshooting session.
- Tech-savvy and resourceful: You pick up new tools quickly and can explain them in a way that clicks for others.
- Organised and proactive: You stay on top of tasks and take initiative to solve problems before they escalate.
Why Join?
- Flexibility that works for you: Hybrid options in Gold Coast office or remote from anywhere in Australia.
- Make an impact: Join a growing team where your work directly contributes to clients’ success and company’s growth.
- Collaborative culture: Work with a supportive, fun, and driven team that values your ideas.
- Room to grow: Competitive salary and opportunities for professional development.
How to Apply:
Ready to bring your skills? Send us your resume and a cover letter that tells us why you’re perfect for this role. Be sure to highlight your SaaS onboarding experience, your love of details and data, and how you’d shine in a startup/scale-up environment.