We are seeking a highly organised and proactive Administration Officer to support the day-to-day operations. This role is pivotal in ensuring smooth operational workflow while building and maintaining strong relationships with referrers, clients, and franchisees.
You will act as a central point of contact for clients engaging services, assist with onboarding new referral partners, support recruitment activities, and provide ongoing administrative and operational support to franchisees.
This is an ideal role for someone who thrives in a fast-paced environment, enjoys relationship management, and has strong administrative and coordination skills.
Key Responsibilities
Relationship Management & Business Support
- Build and maintain strong relationships with referrers, clients, and franchisees
- Source, onboard, and nurture new referral partners
- Meet daily KPI targets for inbound and outbound calls
Workflow & Operations Coordination
- Manage and support the daily operational workflow of the team
- Coordinate inbound and outbound communications with property owners, referrers, property managers, and tenants
- Track job progress and ensure accurate recording of all property and job information
- Schedule and coordinate site visits with inspectors and key stakeholders
- Monitor job timelines to ensure smooth progression and timely completion
Recruitment Support
- Create and post job advertisements across recruitment platforms
- Review applications and conduct initial screening calls
- Coordinate interview scheduling with candidates and internal staff
- Maintain clear and professional communication with candidates throughout the recruitment process
Franchisee Onboarding & Support
- Assist with franchisee onboarding, including system logins, insurance, email setup, uniforms, and phone provisioning
- Coordinate preparation of logos, branding materials, and welcome packs
- Draft, update, and maintain training agendas and documentation
- Act as the main point of contact for post-training support and queries, including system access, job setup, and contact reassignment
About You
- Proven experience in an administration, coordination, or support role
- Strong organisational skills with excellent attention to detail
- Confident communicator with strong phone and written communication skills
- Ability to manage multiple priorities and meet daily KPIs
- Comfortable working with systems, databases, and scheduling tools
- Proactive, adaptable, and able to work independently as well as part of a team