We’re on the lookout for a Senior Customer Support Specialist to be a key voice for customers and help elevate a support team.
🧠 What You’ll Be Doing
- Resolve escalated and high-impact client issues across email, phone, tickets & chat
- Support customers with complex queries and keep service levels high
- Mentor and coach junior team members to level up confidence and performance
- Partner with Product, Engineering and other teams to improve processes
💡 What We’re Looking For
- 2+ years in customer support or customer experience
- Strong communicator with empathy and calm under pressure
- Experience coaching or mentoring others
- Ability to prioritise and multitask in a fast-paced environment
- Bonus – experience with SaaS, Intercom, Zendesk or similar tools
🎁 Why You’ll Love Working here
- Growth & mentorship – develop leadership skills
- Hybrid work flexibility – blend office and remote
- Fun team culture, outings, snacks & more
Why Register With Superior People Recruitment
With over 20 years of recruitment experience in Australia, we understand employer expectations and help candidates position themselves for success.
- Melbourne-based recruitment specialists
- Confidential handling of resumes
- Access to hidden job opportunities
- Australia-wide placement support
- Ethical and professional recruitment practices
Careers & Resume FAQs
Is it free to submit my resume?
Yes. Recruitment services are free for candidates.
Will my resume be kept confidential?
Yes. All resumes are handled confidentially and only shared with employers with candidate consent.
Do I need to apply for a specific job?
No. You can submit your resume to be considered for current and future roles.
Do you place candidates outside Melbourne?
Yes. We place candidates Australia-wide, including regional and interstate role