Reporting to the Head of Sales, as Showroom Manager you will be responsible for the leadership and development of the showroom team, have a strong understanding of products, company procedures and client interactions.
You will drive sales growth across all customer categories within the showroom by servicing and nurturing existing customers as well as proactively prospecting new opportunities and customers within the design and retail segment to promote products. You will drive and be accountable for a quality customer service experience of visitors to the showroom.
About the role
- Lead and manage the team and have an active presence in the Showroom (minimum three days per week and outbound two days per week)
- Train and coach the team, ensuring clarity on job expectations and celebrating successes
- Responsible for regular review of the team’s customer portfolio to ensure an optimal mix of Growth, New, Reactivate and Maintaining customers to ensure targets are met
- Responsible for driving sales growth in the Victorian showroom
- Implementing a strategic business plan that expands the company’s customer base and ensures its strong market presence
- Welcome clients into the showroom, ensuring great customer experience and in-depth product knowledge is delivered to our customers and their clients as well as the public
- Utilise interior design skills to assist clients with product selections for interior design and styling projects
- Responsible for building and maintaining of relationships with key clients and ensuring new and emerging clients are served with the highest level of customer service is critical to the success of this role.
- Confident with introducing new business opportunities
About you
- Able to motivate, mentor and develop and lead the showroom team
- Demonstrated experience as a sales manager gained in a rapidly growing SME
- Ability to collaborate with head office and key stakeholders and functions
- Proven leadership ability
- A proven record of business growth and profitability
- Possess strong commercial acumen with the ability to interpret sales data and a flexible nature
- Ability to understand and apply market intelligence to sales strategy
- The ability to research, formulate and present in front of Senior Management
- Excellent negotiation, solution selling and stakeholder management skills
- Possess strong Computer and analytical skills
You will have a flare for design and an appreciation for beautiful furniture. Your excellent written and verbal communication will enable you to work effectively with diverse segments of the business’s clientele.